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<p id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; border-width: medium; border-style: none; border-color: inherit; border-image: none 100% / 1 / 0 stretch; font-style: normal; font-variant: normal; font-weight: 400; font-stretch: inherit; font-size: 17px; line-height: 1.65; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-collapse: separate; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(0, 0, 0); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; height: auto; hyphens: none; letter-spacing: normal; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;"> We are extremely sorry to hear this! We highly recommend that you apply Route Shipping Insurance to your order so that a claim can be made for any damaged or stolen items. Read more about Route Shipping Insurance: <a href="https://route.com/help-center?flash_digest=6a5c413dca99f6bfb8742ae5e46465b404c55d25" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration-line: none; text-decoration-thickness: initial; text-decoration-style: solid; text-decoration-color: inherit; color: rgb(0, 0, 0); animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: 700; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;" target="_blank"><strong style="box-sizing: border-box; font-weight: 700; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: inherit; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: pointer; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-decoration-thickness: initial; text-decoration-color: inherit; text-decoration-line: none; text-decoration-style: solid; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;">Here</a><p style="box-sizing: border-box; margin: 0px; padding: 0px; border-width: medium; border-style: none; border-color: inherit; border-image: none 100% / 1 / 0 stretch; font-style: normal; font-variant: normal; font-weight: 400; font-stretch: inherit; font-size: 17px; line-height: 1.65; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-collapse: separate; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(0, 0, 0); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; height: auto; hyphens: none; letter-spacing: normal; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; border-width: medium; border-style: none; border-color: inherit; border-image: none 100% / 1 / 0 stretch; font-style: normal; font-variant: normal; font-weight: 400; font-stretch: inherit; font-size: 17px; line-height: 1.65; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-collapse: separate; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(0, 0, 0); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; height: auto; hyphens: none; letter-spacing: normal; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">Have route shipping insurance? <strong style="box-sizing: border-box; font-weight: 700; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: inherit; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-decoration-thickness: initial; text-decoration-color: inherit; text-decoration-line: none; text-decoration-style: solid; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;">File a Lost/Stolen Package Claim:&#xA0;<a href="https://claims.route.com/" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration-line: none; text-decoration-thickness: initial; text-decoration-style: solid; text-decoration-color: inherit; color: rgb(0, 0, 0); animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: 700; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;"><strong style="box-sizing: border-box; font-weight: 700; -webkit-font-smoothing: antialiased; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: inherit; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: pointer; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-decoration-thickness: initial; text-decoration-color: inherit; text-decoration-line: none; text-decoration-style: solid; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;">Visit Here</a>

We are extremely sorry to hear this! We highly recommend that you apply Route Shipping Insurance to your order so that a claim can be made for any damaged or stolen items. Read more about Route Shipping Insurance: Here. Have route shipping insurance?

Someone stole my package! Please help?

Shipping Questions

How do i take care of my jewelry?

How do i know when a product restock?

Where do you ship from?

I emailed your customer service team. When should i get a response?

What type of material is your jewelry made out of?

How do i contact your customer service?

General Questions

How Long Does your Shipping Take?

When will I receive my Custom Nameplate?

When will i receive my Photo Pendant necklace?

USPS says that my order has been delivered, But I have not received it. Help?

Do i need to sign for my package?

I only received part of my order. What's going on?

I ordered other items with my custom made jewelry. Can I receive the products thats ready first?

Someone stole my package! Please help?Updated a year ago