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<p id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have missed a delivery attempt, please contact USPS to arrange a redelivery at a later time or set up for pickup at your local postal office. You can contact the post office directly by clicking <a href="https://tools.usps.com/redelivery.htm" rel="noopener noreferrer" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none;" target="_blank">here</a>.<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that packages left unclaimed after 14 days will be returned to our distribution center in Orlando Fl.

If you have missed a delivery attempt, please contact USPS to arrange a redelivery at a later time or set up for pickup at your local postal office. You can contact the post office directly by clicking here. Please note that packages left unclaimed a

I missed my delivery. How can i receive my package?

Shipping Questions

How do i take care of my jewelry?

How do i know when a product restock?

Where do you ship from?

I emailed your customer service team. When should i get a response?

What type of material is your jewelry made out of?

How do i contact your customer service?

General Questions

How Long Does your Shipping Take?

When will I receive my Custom Nameplate?

When will i receive my Photo Pendant necklace?

USPS says that my order has been delivered, But I have not received it. Help?

Do i need to sign for my package?

I only received part of my order. What's going on?

I ordered other items with my custom made jewelry. Can I receive the products thats ready first?

Someone stole my package! Please help?

How can i track my order?

I got an email saying delivery failed. What does that mean?

My package is showing its being return to sender. What do i do now?

Where do I find my Order Number?

When will my order be shipped?

My tracking has not updated. Whats going on?

Can i cancel my order?

I put the wrong address in. How can i change it?

Why does my order require ID verification?

I selected the wrong product in my order. Can i change this?

Order Inquiries

How do i make a return?

Can i get a refund?

My custom jewelry is taking too long. Can i cancel and get a refund?

I don't like how my jewelry looks. Can i send it back for a refund?

How long do i have to request a return?

Can i exchange an item?

Returns & Refund Questions

How do i enter a promo code at checkout?

Can i use a promo code while a sale is running?

What are your accepted payment methods?

How does Afterpay and Zip Pay Works?

My card declined. What do i do now?

I forgot to add my discount code. Can i still add it after purchasing?

Payments

I missed my delivery. How can i receive my package?Updated a year ago