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<p><span id="isPasted" style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">This means that no one was present to accept the package, and sign for it&apos;s release at the time USPS delivery driver attempted delivery. You will need to go to your local post office and retrieve your package - they will hold it at the post office for up to 14 days. If the package remains unclaimed it will be sent back to us. Please visit the&#xA0;</span><a href="https://tools.usps.com/redelivery.htm" rel="noopener noreferrer" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank">USPS Site</a><span style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for what steps to take if you missed the delivery.&#xA0;</span></p>

This means that no one was present to accept the package, and sign for it's release at the time USPS delivery driver attempted delivery. You will need to go to your local post office and retrieve your package - they will hold it at the post office fo

I got an email saying delivery failed. What does that mean?

Shipping Questions

How do i take care of my jewelry?

How do i know when a product restock?

Where do you ship from?

I emailed your customer service team. When should i get a response?

What type of material is your jewelry made out of?

How do i contact your customer service?

General Questions

How Long Does your Shipping Take?

When will I receive my Custom Nameplate?

When will i receive my Photo Pendant necklace?

USPS says that my order has been delivered, But I have not received it. Help?

Do i need to sign for my package?

I only received part of my order. What's going on?

I ordered other items with my custom made jewelry. Can I receive the products thats ready first?

I missed my delivery. How can i receive my package?

Someone stole my package! Please help?

How can i track my order?

My package is showing its being return to sender. What do i do now?

Where do I find my Order Number?

When will my order be shipped?

My tracking has not updated. Whats going on?

Can i cancel my order?

I put the wrong address in. How can i change it?

Why does my order require ID verification?

I selected the wrong product in my order. Can i change this?

Order Inquiries

How do i make a return?

Can i get a refund?

My custom jewelry is taking too long. Can i cancel and get a refund?

I don't like how my jewelry looks. Can i send it back for a refund?

How long do i have to request a return?

Can i exchange an item?

Returns & Refund Questions

How do i enter a promo code at checkout?

Can i use a promo code while a sale is running?

What are your accepted payment methods?

How does Afterpay and Zip Pay Works?

My card declined. What do i do now?

I forgot to add my discount code. Can i still add it after purchasing?

Payments

I got an email saying delivery failed. What does that mean?Updated a year ago