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<p id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of our custom made orders will require a signature. As well as orders that exceeds over $200. Please keep up with your tracking to ensure you are able to sign for delivery. In the event that you missed your delivery the package will be held at your local post office for 14 days. Visit&#xA0;<a href="https://tools.usps.com/redelivery.htm" rel="noopener noreferrer" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none;" target="_blank">USPS</a> to schedule a redelivery or pickup.<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">After those 14 days if it is not picked up or scheduled for a redelivery it will be returned to Fedore&apos;s distribution center in Orlando, FL.&#xA0;

Most of our custom made orders will require a signature. As well as orders that exceeds over $200. Please keep up with your tracking to ensure you are able to sign for delivery. In the event that you missed your delivery the package will be held at y

Do i need to sign for my package?

Shipping Questions

How do i take care of my jewelry?

How do i know when a product restock?

Where do you ship from?

I emailed your customer service team. When should i get a response?

What type of material is your jewelry made out of?

How do i contact your customer service?

General Questions

How Long Does your Shipping Take?

When will I receive my Custom Nameplate?

When will i receive my Photo Pendant necklace?

USPS says that my order has been delivered, But I have not received it. Help?

I only received part of my order. What's going on?

I ordered other items with my custom made jewelry. Can I receive the products thats ready first?

I missed my delivery. How can i receive my package?

Someone stole my package! Please help?

How can i track my order?

I got an email saying delivery failed. What does that mean?

My package is showing its being return to sender. What do i do now?

Where do I find my Order Number?

When will my order be shipped?

My tracking has not updated. Whats going on?

Can i cancel my order?

I put the wrong address in. How can i change it?

Why does my order require ID verification?

I selected the wrong product in my order. Can i change this?

Order Inquiries

How do i make a return?

Can i get a refund?

My custom jewelry is taking too long. Can i cancel and get a refund?

I don't like how my jewelry looks. Can i send it back for a refund?

How long do i have to request a return?

Can i exchange an item?

Returns & Refund Questions

How do i enter a promo code at checkout?

Can i use a promo code while a sale is running?

What are your accepted payment methods?

How does Afterpay and Zip Pay Works?

My card declined. What do i do now?

I forgot to add my discount code. Can i still add it after purchasing?

Payments

Do i need to sign for my package?Updated a year ago