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<p id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to respond to all e-mails within 3 business days between the hours of 9am to 5pm est. Please note that this time frame may be extended during and immediately after holidays and sales.<span style="color: rgb(0, 0, 0); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customer support is Closed on Saturday and Sunday. Emails and inquiries will not be addressed on closed days. All weekend inquiries will be addressed Mon - Tues.

We aim to respond to all e-mails within 3 business days between the hours of 9am to 5pm est. Please note that this time frame may be extended during and immediately after holidays and sales. Customer support is Closed on Saturday and Sunday. Emails a

I emailed your customer service team. When should i get a response?

General Questions

How do i take care of my jewelry?

How do i know when a product restock?

Where do you ship from?

What type of material is your jewelry made out of?

How do i contact your customer service?

How Long Does your Shipping Take?

When will I receive my Custom Nameplate?

When will i receive my Photo Pendant necklace?

USPS says that my order has been delivered, But I have not received it. Help?

Do i need to sign for my package?

I only received part of my order. What's going on?

I ordered other items with my custom made jewelry. Can I receive the products thats ready first?

I missed my delivery. How can i receive my package?

Someone stole my package! Please help?

How can i track my order?

I got an email saying delivery failed. What does that mean?

My package is showing its being return to sender. What do i do now?

Shipping Questions

Where do I find my Order Number?

When will my order be shipped?

My tracking has not updated. Whats going on?

Can i cancel my order?

I put the wrong address in. How can i change it?

Why does my order require ID verification?

I selected the wrong product in my order. Can i change this?

Order Inquiries

How do i make a return?

Can i get a refund?

My custom jewelry is taking too long. Can i cancel and get a refund?

I don't like how my jewelry looks. Can i send it back for a refund?

How long do i have to request a return?

Can i exchange an item?

Returns & Refund Questions

How do i enter a promo code at checkout?

Can i use a promo code while a sale is running?

What are your accepted payment methods?

How does Afterpay and Zip Pay Works?

My card declined. What do i do now?

I forgot to add my discount code. Can i still add it after purchasing?

Payments

I emailed your customer service team. When should i get a response?Updated 2 years ago